You can find answers to some of the most frequently asked questions below. If you still need help, please don’t hesitate to  contact us.

You can shop for school uniform by simply clicking on the link for your school in the Order Uniform section on our website. All the relevant products products for your school will be listed for you to order as required. Size guides are also provided on the product pages to assist you.

You can also find a wider range of general uniform in the General Uniform section.

If you prefer to purchase your items, feel free to pop into our store during our Opening Hours.

Items that are out of stock can be purchased as normal but will be placed on backorder, which may result in a delay in your order being completed. Don’t worry though, our team will keep you updated if the delay exceeds 5 working days.

We accept all major credit and debit cards (Mastercard, Visa, Solo, Maestro, Visa Electron and American Express) for payments online.
If you are collecting your order from our shop, you can pay by cash, cheque or debit/credit card on collection.

Please note: if you would like to collect your items from the school office, payment must be made in advance.

We have a range of delivery and collection options which you can choose from when ordering online:

  • Collect from Store – this is a collection service from our shop in Worcester Park. Please check our Opening Times before collecting.
  • School Office – this is a delivery service to your school’s office. Please note we are only able to deliver to the school office during term time.
  • Home Delivery – this is a tracked courier service, which aims for delivery within 2 working days.

Delivery options may vary depending on our agreement with your school. If you are unsure, please don’t hesitate to contact us and we will be happy to help.

We use a courier for our Home Delivery orders, which is a next day signed for service. As a result most deliveries are received within 2 working days from the point of purchase. Please see below for our delivery schedule:

Ordered Placed Dispatched Delivery
Monday (by 12PM) Monday Tuesday
Monday 12PM – Tuesday 12PM Tuesday Wednesday
Tuesday 12PM – Wednesday 12PM Wednesday Thursday
Wednesday 12PM – Thursday 12PM Thursday Friday
Thursday 12PM – Monday 12PM Monday Tuesday

 

If you are not at home when your parcel is due to be delivered, the courier will leave a delivery note, and we will also contact you via email to arrange re-delivery.

We all lead busy lives, and so we understand that you may not be in when delivery is attempted. Therefore, we highly recommend leaving any special instructions regarding delivery when placing your order; for example, a safe place/neighbour for the parcel.

Please note: delivery will only be attempted twice, after which you will need to arrange collection from the nearest depot. If you do not collect your order from the depot by the required deadline, you may need to incur additional postal charges for your order to be re-sent.

Don’t worry, this can be easily amended; just contact us at [email protected] and we can advise you further. Please note that if you would like to opt for Home Delivery, a payment link will be sent to you for the postal charge.

Our delivery times vary depending on the delivery/collection method selected:

  • Collect from Store – orders are usually ready for collection the next day. You will receive an email notification when your order is ready for collection.
  • School Office – orders are usually delivered within 5 working days. You will receive an email notification when your order has been delivered to the school office.
  • Home Delivery – orders are usually delivered within 2 working days.

Please note: delivery times are subject to stock availability at the time of ordering.

If your order is likely to take longer than 5 working days, we will contact you to inform you of any delays.

Deliveries to the school office are only during term time. All other deliveries will be made during weekedays, so please take this into account when placing your order.

If you have not received your order in the advertised time, please get in touch with our support team at [email protected]

If you wish to check the status of your order, please use the online tracker on our website.

The status of your order will be one of the following:

  • Processing – your order has been received along with payment and is being picked in packed.
  • On Hold – your order has been received, however you have opted for ‘Cash on Collection’ as a payment method. Once your order has been picked from the stock room, the status of your order will be updated to ‘Processing’.
  • Completed – your order has been successfully delivered/collected.
  • Cancelled – your order has been cancelled, either because you requested for it to be cancelled or because it has not been paid and collected within 14 days.
  • Refunded – your order has been refunded.

If you have any further queries on the status of your order, simply send us an email at [email protected] and we can provide you with further details.

You’ve placed and paid for your order, but you haven’t received your order confirmation email. Has your order been processed? 

Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your junk email. Just be sure to check all inboxes through your email account.

If you are still unable to find the confirmation email, just drop us an email at [email protected] and our team will be able to locate your order and forward it to you; all you will need to provide is the full name and order number used to place the order.

We aim to send your orders out as quick as possible, so unfortunately, we can’t guarantee that we will be able to change or cancel your order before it is dispatched.

If you do wish to change or cancel your order, please email us at [email protected] and we’ll do our best to accommodate your request.

Please note that there may be a price difference when changing your order.

For deliveries to the school office:
Once your order has been left at the school office, you will receive an email notifying you that your order is now complete. You can then collect your order by providing the school office with your name and order number.

For collection from the store room:
You will notified via email once your order is ready to collect from our store.

For postal deliveries:
If your order hasn’t arrived within 5 working days, please contact our support team at [email protected]

If your order hasn’t been paid for in advance, we will hold it for 14 days before we cancel the order and re-stock the items.

However, if you have already paid, we’ve got you covered! Your order will be held for as long as necessary.

Not a problem, please let us know which size you need by contacting us at [email protected] and we will happily arrange an exchange for you.

The easiest way to arrange an exchange would be to come in store with the item(s) you would like to exchange.

Mistakes can be made, and we apologise if there is an error with your order. If you have received the wrong item(s), please contact us at [email protected] with the following information:

  • your order number
  • what you have received

Please do not return any wrong items until advised to do so by a member of our support team. We will work with you to offer a refund or exchange as quickly as possible.

All claims for wrong items must be made within 7 days of the delivery date

If you receive a faulty/damaged item, please contact us immediately at [email protected] with the following information:

  • your order number
  • which item is damaged
  • a description of the damage
  • a photo of the issue

If your parcel has been delivered and is already damaged upon delivery, please keep photographic evidence of how the parcel arrived.

Please do not return any damaged goods until advised to do so my a member of our support team.

Once proof of damage has been verified by a member of our team, we will work with you to offer a refund or exchange as quickly as possible.

All claims for faulty items must be made within 14 days of the delivery date.

There may be an item missing from your order due to it being out of stock, so please check your email as we will have notified you.

Your order may also have been sent in separate parcels, however we will have notified you via email if this is the case.

If you haven’t received an email notification about any changes to your order, but you are still missing an item, please contact us immediately at [email protected] with the following information:

  • your order number
  • missing item(s)

Our support team will look into the matter and will resolve the issue for you as quickly as possible.

All claims for missing items must be made within 7 days of the delivery date.

If you are not at home when your parcel is due to be delivered, the courier will leave a delivery note, and we will also contact you via email to arrange re-delivery.

We all lead busy lives, and so we understand that you may not be in when delivery is attempted. Therefore, we highly recommend leaving any special instructions regarding delivery when placing your order; for example, a safe place/neighbour for the parcel.

Please note: delivery will only be attempted twice, after which you will need to arrange collection from the nearest depot. If you do not collect your order from the depot by the required deadline, you may need to incur additional postal charges for your order to be re-sent.

We are happy for goods to be returned within 30 days of purchase provided the following conditions are met:

– the garments must be unworn and unwashed
– no names must be written on the garments

Items returned as faulty will be inspected and if considered to be faulty due to a manufacturer fault will be replaced like-for-like or refunded at the purchase price.

All claims for faulty items must be made within 14 days of the delivery date.

Please contact our support team at [email protected]  and we will advise you on the best way to return your items.

Depending on the method used to return your item(s), it can take up to 10 working days for your return to be delivered and processed by our returns team.

We will notify you via email once your return has been processed.

Depending on the method used to return your item(s), it can take up to 10 working days for your refund to be processed by our returns team.

We will notify you via email once your refund has been processed.

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