I need some uniform, but can't wait until your next school visit.

No problem. You can place your order online and we will drop it off at the school office for collection within 5 working days (sometimes even the same day!). Please note we are only able to deliver to the school office during term time.

Alternatively, you can visit us at our stock room between 4.30pm – 6.00pm Monday to Thursday and purchase the uniform there and then.

If you can’t make it at these times, please get in touch and we can try to arrange a more convienient time.

How can I pay for my order?

We accept all major credit and debit cards (Mastercard, Visa, Solo, Maestro, Visa Electron and American Express). If you are collecting your order from us you can also pay by cash, cheque or card on collection.

Please note if you would like to collect your items from the school office, please make sure that you pay online. We are unable to drop orders to the school office that have not already been paid for.

I havent received a confirmation email

You’ve placed and paid for your order, but you haven’t received your order confirmation email. Has your order been processed? 

Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your junk email. Just be sure to check all inboxes through your email account.

Alternatively, send us an email at sales@schoolwearinc.co.uk and our team will be able to locate your order. All you will need to provide is the full name, order number and date used to place the order.

How do I check the status of my order?

If you wish to check the status of your order, please use the online tracker on our website.

The status of your order will be one of the following:

  • Processing – your order has been received along with payment is being processed
  • On Hold – your order has been received, however you have opted for ‘Cash on Collection’ as a payment method. Once your order has been picked from the stock room, the status of your order will be updated to ‘Processing’
  • Completed – your order has been successfully delivered
  • Cancelled – your order has been cancelled, either because you requested for it to be cancelled or because it has not been paid and collected within 30 days.
  • Refunded – your order has been refunded.

If you have any further queries on the status of your order, simply send us an email at sales@schoolwearinc.co.uk and we can provide you with further details.

We aim to fulfil all orders within 5 working days. Deliveries will not be made on public holidays, so please take this into account when placing your order.

If you have not received your order in the advertised time, please get in touch with our support team at sales@schoolwearinc.co.uk

How do I change or cancel my order?

We aim to send your orders out as quick as possible, so unfortunately, we can’t guarantee that we will be able to change or cancel your order once it has been placed.

If you do wish to change or cancel your order, please email us at sales@schoolwearinc.co.uk and we’ll do our best to accommodate your request

I purchased the wrong size, can I exchange it for another size?

Not a problem, please let us know which size you need and we will happily arrange an exchange.

I received the wrong item. What do I need to do?

If you receive the wrong item/items, please contact us at sales@schoolwearinc.co.uk with the following information:

  • your order number
  • what you have received

Please do not return any wrong items until advised to do so by a member of our support team. We will work with you to offer a refund or exchange as quickly as possible.

All claims for wrong items must be made within 7 days of the delivery date.

One or more of the items in my order are damaged

If you receive a faulty item, please contact us immediately at sales@schoolwearinc.co.uk with the following information:

  • your order number
  • which item is damaged
  • a description of the damage

If your parcel has been delivered and is already damaged upon delivery, please keep photographic evidence of how the parcel arrived.

Please do not return any damaged goods until advised to do so my a member of our support team.

Once proof of damage has been verified by a member of our team, we will work with you to offer a refund or exchange as quickly as possible.

All claims for faulty items must be made within 14 days of the delivery date.

Something is missing from my order

We may have removed the item from your order due to it being out of stock, so please check your email as we will have notified you.

Your order may also have been sent in separate parcels, however, you will be notified via email if this is the case.

If you haven’t received an email notification about any changes to your order, but you’re still missing an item, please contact us immediately at sales@schoolwearinc.co.uk with the following information:

  • your order number
  • missing item(s)

Our support team will look into the matter and will resolve the issue for you as quickly as possible.

All claims for missing items must be made within 7 days of the delivery date.

How will I know when my order has been delivered?

For deliveries to the school office:
You will receive an email notification once your order has been left at the school office.

For collection from the store room:
You will receive an email notification once your order is ready to collect from our Store Room.

For postal deliveries:
If your parcel hasn’t arrived within 5 working days, please contact our support team at sales@schoolwearinc.co.uk

What if I'm not home to receive my delivery?

If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will be advised on a delivery note posted through your door by the courier.

If there is no suitable place for the delivery to be left, the courier will leave a card instructing you on how to rearrange the delivery for your parcel.

If your parcel hasn’t arrived within 5 working days, please contact our support team at sales@schoolwearinc.co.uk

What is your returns policy?

We are happy for goods to be returned provided the following conditions are met:

– the garments must be unworn and unwashed
– no names must be written on the garments

Items returned as faulty will be inspected and if considered to be faulty due to a manufacturer fault will be replaced like-for-like or refunded at the purchase price.

All claims for faulty items must be made within 14 days of the delivery date.

How do I return an item?

Please contact our support team at sales@schoolwearinc.co.uk  and we will advise you on the best way to return your items.

Have you received my return?

Depending on the method used to return your item(s), it can take up to 10 working days for your return to be delivered and processed by our returns team.

We will notify via email once your return has been processed.

When will I receive my refund?

Depending on the method used to return your item(s), it can take up to 10 working days for your refund to be processed by our returns team.

We will notify via email once your refund has been processed.

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